Terms of service
Welcome to ArmLock! The terms “we”, “us”, and “our” refer to ArmLock. ArmLock is a brand operated by Tennis Elbow R & D Ltd., headquartered in Edmonton, Alberta, Canada.
Tennis Elbow R & D Ltd. operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) in order to provide you, the customer, with a curated shopping experience.
ArmLock is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We make every effort to provide accurate representations of our products and services. However, please note that colors or product appearances may differ from how they appear on your screen due to device and display settings.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or exactly match what is shown online.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities sold to any person, region, or jurisdiction at our discretion.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase. ArmLock reserves the right to accept or decline your order at our discretion. Your order is not accepted until we confirm it and receive payment.
Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after acceptance. If we do not accept, modify, or cancel an order, we will attempt to notify you using the contact information you provided.
Your purchases are subject to our Refund Policy
. You represent and warrant that your purchases are for your own personal or household use and not for resale or export.
SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time your order is placed and will appear in your confirmation email.
Unless otherwise stated, prices do not include taxes, shipping, handling, customs, or import charges. Promotions or discounts may have separate terms that override these Terms in the event of a conflict.
You agree to provide accurate, complete, and current purchase, payment, and account information for all transactions. You also agree to promptly update this information so we can complete your transactions and contact you as needed.
You represent and warrant that:
The payment information you provide is true, correct, and complete.
You are authorized to use the provided payment method.
You will pay all charges incurred at the posted prices, including taxes and fees.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping or delivery delays. All delivery times are estimates and not guaranteed. Once products are transferred to the carrier, title and risk of loss pass to you.
We are not responsible for delays caused by carriers, customs, or events beyond our control.
SECTION 6 - INTELLECTUAL PROPERTY
All content and materials on the Services, including trademarks, text, images, graphics, videos, designs, and layout, are owned by ArmLock, its affiliates, or licensors and are protected by intellectual property laws.
You may use the Services only for personal, non-commercial use. You may not reproduce, distribute, modify, display, perform, or exploit any part of the Services without our prior written consent.
All ArmLock names, logos, and designs are trademarks of ArmLock or its affiliates. Shopify’s name and logos are trademarks of Shopify. Other names and logos belong to their respective owners.
SECTION 7 - OPTIONAL TOOLS
You may be provided access to tools offered by third parties through the Services, which we neither monitor nor control. These tools are provided “as is” and “as available” without warranties or endorsements.
Your use of third-party tools is entirely at your own risk, and you should review and agree to the terms of those providers before using them.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites or materials. We are not responsible for examining or evaluating such content and assume no liability for their accuracy or legality.
Accessing third-party sites is at your own risk. Please review those sites’ policies before engaging in any transactions.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
ArmLock is powered by Shopify, which enables us to provide the Services. However, all sales and transactions are made directly with ArmLock.
By using the Services, you acknowledge that Shopify is not responsible for any aspect of your purchases or interactions with ArmLock and you release Shopify and its affiliates from all related claims or liabilities.
SECTION 10 - PRIVACY POLICY
Information you submit may be transmitted and stored by Shopify and third parties located in other countries to provide and improve our Services.
SECTION 11 - FEEDBACK
If you submit any ideas, suggestions, or feedback (“Feedback”), you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and display such Feedback for any purpose, including commercial use.
You represent that you have all necessary rights to your Feedback and that it complies with these Terms. We may remove Feedback that we determine violates any law or our policies.
SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, there may be errors or omissions in product information, pricing, or availability. We reserve the right to correct such errors and update or cancel orders if necessary, without prior notice.
SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes. You may not use them to:
Violate any laws or regulations;
Infringe upon our or others’ intellectual property rights;
Transmit false or misleading information;
Harass, defame, or harm others;
Upload malicious code or spam;
Interfere with the security or operation of the Services.
We reserve the right to suspend or terminate your access if you violate these Terms.
SECTION 14 - TERMINATION
We may terminate your access to the Services at any time without notice. You will remain responsible for all charges incurred up to the date of termination.
Sections regarding Intellectual Property, Feedback, Limitation of Liability, Indemnification, and Governing Law will survive termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
Except as expressly stated by ArmLock, the Services and all products are provided “as is” and “as available,” without warranties of any kind, express or implied.
ArmLock products are not medical devices and are not intended to diagnose, treat, cure, or prevent any condition or disease. Always consult a medical professional before using any brace or support device.
We do not guarantee that your use of the Services will be uninterrupted, secure, or error-free. Some jurisdictions may not allow such disclaimers, so these limitations may not apply to you.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, ArmLock, its affiliates, officers, employees, and service providers will not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or any products purchased.
This includes, but is not limited to, loss of profits, data, or goodwill, even if advised of the possibility of such damages.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless ArmLock, Shopify, and their affiliates from any claims, damages, or expenses arising from your breach of these Terms or your use of the Services.
SECTION 18 - SEVERABILITY
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
Failure to enforce any provision shall not constitute a waiver.
These Terms and any related policies constitute the entire agreement between you and ArmLock regarding your use of the Services.
SECTION 20 - ASSIGNMENT
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms without notice to you.
SECTION 21 - GOVERNING LAW
These Terms of Service and any disputes arising from them shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. You and ArmLock consent to the exclusive jurisdiction of the courts located in Edmonton, Alberta.
SECTION 22 - HEADINGS
Headings are for convenience only and do not affect interpretation.
SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We reserve the right to update or modify these Terms at any time. Material changes will be communicated as required by law. Continued use of the Services after changes constitutes acceptance.
SECTION 24 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to relief@armlock.ca
Contact Information:
Tennis Elbow R & D Ltd. (dba ArmLock)
Email: relief@armlock.ca
Address: 215 Hollinger Close NW, Edmonton, Alberta, Canada
Phone: (780) 909-1767
Business Registration Number: 812500635